SONIA FRIEDRICH
clearly thinking
We Accelerate Growth + We Make and Save You Money with
NUDGE INTELLIGENCE
PILOT. PROVE. PROFIT.
Yes Behavioural Science + AI Wins! Let's prove it.
Consulting Keynote Speaking Results Free Resources About Us
We Empower You, Your Team + Your Business
We Lead With Intelligence
Our experts apply AI, Behavioural Science, Behavioural Data Science, Machine Learning, Neuroscience, Personalisation, Statistics under a Strategic Vision to solve your business challenge, measure impact and increase your profit.
Ask about our unique platforms Friction Point and Nudge Intelligence™
Unconscious Behaviour
Conscious Behaviour
Accelerate Your ROI:
+ Increase Customer and Employee Engagement
+ Increase Conversion
+ Reduce Churn
Understanding the brain is your business. Did you know 90-95% of decision making is unconscious? To change behaviour you need to influence both unconscious and conscious human decision making. Otherwise you are missing the mark + losing money. You need to look below the surface. We show you how. With bottom line impact.
Our 5 BeSci Superpowers:
Clearly Thinking. We Prove it
Irrational Pricing Wins!
Set pricing by understanding your customers brain and why they really buy your product or service.
Apply Irrational Pricing within 24 to 48 hours and measure direct impact to your bottom line in 1 to 2 months.
Data Wins!
We love data and know what to solve with it. Let's start with solving the right problem. Our Data Discovery will identify any bigger opportunities or red flags that need urgent attention too.
We empower you and your team to become data savvy.
Friction Free Wins!
Cognitive + Behavioural friction results in customers who consciously and unconsciously disengage (leave) your brand. This happens in milliseconds of time.
Often You can make more money for your brand removing friction points than attracting new customers.
We Map your Friction Journey with Friction Point. Creating a Friction Free Culture and Experience is the end game.
Personaliseto Win!
Proven again and again personalisation, without doubt has direct influence on your conversion rates and bottom line. We show you how to personalise all engagement with your customers.
We will create your personalisation Playbook. Includes AI generated examples of ads to test and measure direct impact.
AI Wins!
From AI data analytics to AI designed nudges.
AI built in algorithms sit behind your data to optimise customer experience and project what nudges will work best.
We will use AI to generate mini behavioural science campaigns.
-
Test and measure direct impact.
-
Increase conversion
-
Save money.
Tell Us Your 'End Game'
Our job is to get you there faster.
Who We Work With
Our clients segments were not planned. They are a direct results of who found us and want's to work with us. We find 4 types of businesses want us to work with us. In hindsight it makes sense. Those happy with the status quo are unlikely want to change anything or accelerate growth with behavioural science. We work with global, regional, national, state and local clients...
Fortune 500's
Start Ups / Scale Ups
Innovators
Businesses in Crisis
Our Business Snapshot
See Where You Fit + What You Need
01.
Clients
Fortune 500's
Start Ups
Scale Ups
Innovators
Businesses in Crisis
Global
National
Regional
Local
02.
Categories
Agency
Entertainment
Events
Finance
Food and Beverage
Franchises
Global Media
Government
Manufacturing
Pharmaceuticals
Retail: On-line stores
Retail: On-land stores
SaaS
03.
Challenges
Basket Size
Churn
Communication
Conversion
Customers
Customer Success Teams
Data
Employees / People
Payment
Pricing
Product
Process / Productivity
Profitability
Profit Margins
Sales
Sales Scripts
Sales Teams
Segmentation
Speaker - See 05. Keynotes
04.
Centres of Focus
Big Data
Small Data
Your Data (Employee level)
Academic Literature Reviews
Communications Audit
Friction Audit
AI
Conjoint Analysis
Machine Learning
Personalisation
Pricing
Predictive Modelling
Research + Surveys
Segmentation
Upskill Team in BeSci
Upskill Team in Friction to Fluency
Upskill Team in Irrational Pricing
05.
Keynotes
Advances
BeSci Clubs
Conferences
Events
Executive Level
Intensives / Workshops
Exec & Leadership
Retreats
Summits
Teams
Universities
Your Business / Organisation
Find More About
Keynote Speaking here
Want More Detail?
Keep Reading
or Contact Sonia today
Why Apply Behavioural Science?
SERIOUS QUESTION:
Where are you losing money in your business?
PROBLEM:
We have yet to meet a client in business with a goal to lose money. Yet they all were. Some thought they knew why. Some partly knew why. Some were guessing.
Our clients excel at many things. They have good, great, if not award winning products and recognition. Have experts in their field working in their company. Are passionate, visionary and excited about what they have achieved so far. Yet something isn't completely working. OR they are making money and know they could be making a lot more: Either their pricing isn't right. They are losing market share. They aren't making enough or any profit. Money is leaking out of the business, somewhere. Customers are leaving higher than expected. Operations and processes are duplicated, inconsistent or inefficient. Friction is rife. The business isn't optimised, neither is customer conversion. Other clients are freaking out or in denial. Others still relying to heavily on investor funding. And so much more. Do you relate to any of this? All our clients knew they needed something else to solve their challenge. It wasn't in their current toolkit.
SOLUTION:
-
Imagine if you could change customer or employee behaviour with good, better, best results and prove it.
-
Imagine if you could empower your team adding behavioural science to the work they do and build confidence and careers + reward proof of impact.
-
Imagine if you could reduce customer churn and understand why customers leave - then reverse it.
-
Imagine if you could improve your ROI, pricing and profit.
You can.
The power of the mind + money can accelerate growth or reverse profit decline and so much more. You can change any behaviour involving a human with behavioural science. You can add the behavioural science edge today.
OUR AIMS ARE TO:
-
Take away the mystery of the mind. Make the unconscious conscious.
-
Apply behavioural science to optimise how you change customer or employee behaviour
-
Prove results
-
Make and save you money
-
Empower your team as a direct result and change their life too.
Take a closer look at our client results here. There is more info on what we do below.
OR if you already know what you want choose the service that is best for you
Where do you need new answers?
We're taking the mystery out of BeSci for our clients. Our goal is not to hide it in a magic box. It's to empower you, your team and your business. And to make and save you money.
Subconscious / Unconscious Behaviour: System 1
Conscious Behaviour: System 2
Why BeSci Wins!
Unconscious v Conscious Behaviour and Decision Making
Most behaviour, business decisions or processes are designed to target conscious awareness and behaviour. The problem is that most of the way you and I and your customers, suppliers or employees behave is unconscious. Adding behavioural science to business allows you to target why, where and what is really going on in both the conscious + unconscious to change human behaviour.
It's like the tip of an iceberg - it makes sense you focus on what you can see not what you can't. Yet the most of what is going on in real time occurs below the surface.
It is estimated 90% to 95% of the way a human behaves is unconscious. System 1(implicit) behaviour is fast, automatic and unconscious. You cannot turn it off. Neither can your customers. If this is the case, how are you working to understand and engage your customers or employees unconscious behaviour? or are you accidentally working against it. Without knowing, it is costing you customers, employees and money.
We add or remove heuristics and biases to change behaviour
Your brain is hardwired to take short cuts and disengage - so is your customers, so is your employees.
A heuristic is the rule of thumb your brain takes. A short cut that often leads to systematic cognitive and behavioural errors (biases). Repeat them enough and they become a habit. Repeat them more and they become a belief set.
A personality = how you think + feel + act. It is both as simple and complex as that.
We understand + apply heuristics and biases plus many other interventions to optimise engagement, conversion and true customer or employee ROI.
Example: You don't consciously make 65000 decisions a day. For instance you are hardwired to the status quo and to take the path of least effort - so are your customers + employees. It's why they can disengage in a few milliseconds of time. You wonder why. It turns out its a No brainer!
How Would You Like to Work?
Choose the Option that best suits what you need.
BeSci Strategic
Consulting
Solve your business challenges today. With a global network of applied behavioural scientists to work on your global brands - diversifiglobal.com
We aim to change behaviour, to make and save you money
We provide fresh eyes and clear thinking
When you need to Solve Your Business Challenge
-
Optimise Profitability and Pricing
-
Data Discoveries & Insight GOLD: Big Data / Small Data - Analysis, Statistical Proof, Modelling, Machine Learning
-
Profiling / Segmentation / Personalisation
-
Friction Fluency Flow
-
Audits - Data / Friction / Comms / Process
-
Academic Literature Reviews
When you need Big Data or Analytics Expertise
-
Statistics and Data Analytics
-
Text Analysis
-
Brand Perception Analysis
-
Conjoint Analysis
-
Predictive Modelling
-
Spend Optimisation
Add the Behavioural Science Edge to your Business or
Start Up now
When you need to improve Business Outcomes
-
Optimising Call Centre and Customer Success Teams
-
Improve Conversion / Reduce Churn
-
Nudgecheck
-
How to Run and Roll-out Nudge Experiments
-
How to run a Pre-Mortem for Better Decisions
When you need to Upskill your Team
-
Behavioural Science for High Performance Teams
-
Shifting Paradigms in Business
-
Cultural Change and Employee Upskill with BeSci
-
Being Data Savvy: Employees as Empowered Profit Centres and Confident Assets - to themselves and your business
When you're a Start Up or Scale Up and want to Fast Track success
Integrate BeSci early to transform your business, improve profitability, upskill teams and increase your multiple.
We aim to solve any business challenge involving humans, to directly impact your bottom line, change behaviour, and measure it
We have a team of Strategists, Behavioural Scientists, Data Scientists, Statisticians and Data Analysts excited to work with you.
Save money: Where and when required we commission Global partners on your global projects and brands. Only pay for who you need, when you need them
"You are a Revenue Rockstar"
Maria Collyer. Founder, Entrepreneur of the Year
Naked Juice Bar (Sweden)
"Best Research we have seen in the building, ever"
Fortune 500 Pharmaceutical Company (Australia)
We'd like to hear what you need...
And if you're not sure, please get in touch and we will work it out with you. Often people are not sure where and how to start their journey with Behavioural Science. Yet they know they need something different.
Let's get started...